Privacy Policy
Last updated: 20/10/2025
1. Introduction
Welcome to Albanian Destination Management Organisation (ADMO) (“we”, “us”, “our”, or “the Platform”) at https://albaniandmo.com
. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal data when you use our platform, services and content. By accessing or using our site, you agree to the collection and use of your information in accordance with this Privacy Policy.
2. What data we collect
We may collect and process the following types of personal data:
Identity & contact data: such as name, email address, postal address, phone number.
Booking & travel data: details of itineraries, travel preferences, tour bookings, payment and billing information.
Usage and technical data: IP address, browser type and version, operating system, referring URLs, pages visited, date/time stamps, and other site activity.
Marketing and communications data: your preferences in receiving marketing from us and our third parties, plus any feedback or survey information you provide.
3. How we collect your data
We use different methods to collect data from and about you, including:
Direct interactions: e.g., when you make a booking, send us an enquiry, subscribe to our newsletter, or fill out forms on our Platform.
Automated technologies or interactions: as you navigate our website, we may automatically collect technical data via cookies and other similar technologies.
Third parties or publicly available sources: we may receive data about you from service providers, partners or public databases (for example to verify payment, bookings or identities).
4. How we use your data
We will only use your personal data when legally permitted. Typically, we will use your data in the following ways:
To enable you to use our Platform and its services (for example, to manage your bookings, process payments and send confirmations).
To provide you with information, tours, packages and promotions that you request from us or which we feel may interest you (where you have consented or where permitted).
To administer and protect our business operations, including troubleshooting, data analysis, testing, research and survey purposes.
To ensure security and prevent fraud or misuse of our services.
To comply with applicable legal obligations.
5. Legal basis for processing
If you are a resident of the European Economic Area (EEA), our legal basis for processing your personal data will usually include:
Your consent (for example where you sign up for our newsletter).
The performance of a contract with you (e.g., processing your tour booking).
Our legitimate interests (for example improving our website, preventing fraud) provided your interests and rights do not override those interests.
Compliance with legal obligation.
6. Disclosure of your data
We may share your personal data with:
Service providers and partners (for example payment processors, travel suppliers, tour operators) in order to fulfil your booking or travel package.
Other parties where required by law or regulation, or to protect our rights.
In the event of a merger, acquisition or sale of assets, we may transfer your personal data to the new owner subject to the same commitments to you.
7. International transfers
We are based in Albania, and as such, your data may be processed in Albania or other countries where our service providers operate. Whenever we transfer your personal data out of your country of residence, we will ensure appropriate safeguards are in place to protect your information.
8. Security of data
We implement appropriate technical and organisational measures to protect your personal data from accidental loss, misuse, alteration or unauthorised access. However, no system is completely secure — we cannot guarantee 100% security of your data.
9. Retention of data
We will retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (for example to settle disputes, comply with legal obligations, enforce our agreements).
10. Your rights
Depending on where you live, you may have the following rights in relation to your personal data:
Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request erasure of your personal data (“right to be forgotten”) in certain circumstances.
Object to or restrict processing of your personal data.
Request portability of your data (i.e., receive it in a structured, commonly used format).
Withdraw consent where we rely on consent to process your data.
To exercise any of these rights, please contact us at the details given in Section 13.
11. Cookies and tracking technologies
Our Platform uses cookies and similar tracking technologies to distinguish you from other users, to provide you with a better experience and to improve our services. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of the site may not function properly if cookies are disabled.
12. Children’s privacy
Our services are not directed to children under the age of 16 and we do not knowingly collect personal data from children under 16 without parental consent. If we become aware that we have accidentally received personal data from a child under 16, we will delete it from our records.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the revised policy on our Platform and updating the “Last updated” date above. We encourage you to review this policy periodically.
14. Contact us
If you have questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Phone: +355692090045
Address: Rr Kavajes, Square 21, Tirana, Albania